I have sent USGB a few packages in the last two months. I have had nothing but good luck with this company. The process is easy and is always the same. I send them the gold, they call me when they receive it, I agree with the price, and they send me payment. I have never sent them intact valuables though, so I can not contest to their processing of rings and watches. For scrap gold they are awesome!

I’ve used USGB 7 times so far & will be sending the 8th FedEx to them today – I’ve always gotten a reasonably fair price. They do come in a little farther from spot than I’d like, but my experience has been around 90% of spot for the 98% I should be getting. There is always some variance in the actual gold content of jewelry (14k is supposed to be 58.5% pure but I’ve had pieces tested locally that came back at 50% after the assay). I know for sure that there is some variance in the gold percentage in jewelry.

All in all this is a good deal for consumers since refinery prices are usually only available to people with a LARGE quantity of gold.

I will keep using their service as I’ve had consistently good experiences… Others may have different opinions, but USGB has always been pretty straight with me.

i just shipped 204dwt 14kt, 44Dwt of 10 kt, 24dwt of platnum. pay was $8900.00 this is the 6 shippment sent i would say they pay about 90 % of market. it is fair but they will make any where from 800$ to 1000$ on large lots like this but it is fair becuse of the short tie frame and fed x if you have small lot bring it to them personaly . i would be willing to bet the payout is good.

I SENT THEM 100.00 OF GOLD TO SEE WHAT THEY WOULD PAY FOR IT, I AM A 40 YEAR DEALER OF GOLD SCRAP, I RECEIVED A CHECKED FOR 30.00,CALLED THEM BACK IMMEDIANTLY, 12 DAYS BEFORE THERE GARENTEE TO RETURN MY GOLD IF I WAS NOT HAPPY WITH WHAT THEY PAYED FOR IT, AND THEY TOLD ME IT WAS ALREADY MELTED AND THEY COULD NOT DO ANY THING ABOUT IT , THEY ARE A BIG RIP OFF AND SHOULD BE SHUT DOWN FOR THIEF.

i called one buyer and asked him to convert grams into dwt (penny weight), after few minutes he hang up on me. i called back another buyer started playing with me over the phone. he gave me two different prices. when i asked why he hang up. i strongly suggest that the president of this company is made aware of the situation. i have a gut feeling that the president Anna Skvir does not know what some of the buyers are doing. it is my gut feeling that some of the buyers don’t know what they are doing.use the following formule:spot rate divide by 24 karat=result multiply by whatever karat of gold you are selling (18k, 14k, 10k) times (multiply) by oz.= raw metal value. 1 gram of gold equals 4.211 oz equals

I had an excellent experience with US Gold Buyers and I will be dealing with them again.

I decided to use US Gold Buyers because of their reputation. I received a phone the same day they received my shipment and they offered me roughly $500 for 2 necklaces, 1 bracelet, and 1 ring. I am very happy and will definitely recommend them.

US GOLD “B.S.”ers! O NOT DO BUSINESS WITH THESE SCAM ARTISTS! I shipped a ring to sell, only because I received a decent buyback quote in writing. I was told my diamond would NOT be taken out of the setting. When I received a call back offer, I was given an offer of HALF the original quote. I told them I wanted my ring shipped back immediately. I had an agent call me back and berrade me for 10 minutes, yelling because I would not let him soak my diamond in acid, and sell him my ring for 1/4 the appraisal value. The ring was shipped and the BANDS WERE taken apart. My stomach sank! The diamond looks nothing like the diamond I shipped. I now have to file a police report and have my insurance investigate. I called him on the issue and how the diamond looks different and scratched. He said “ya ya, see you in court”. IF YOU SEE A US GOLD BUYER AGENT..RUN!

I’m not sure if I’d believe or trust those negative reviews because I just finished selling my gold to US GOLD BUYERS AND THEY PAID ME TOP DOLLAR$ FOR MY GOLD! I shopped online for a week or so and got price quotes from various gold buyers. Then I decided to walk into their main office located in the Diamond District in Midtown Manhattan and met with one of their professional staff members. He was very courteous/explained everything in detail (how most gold buyers rip you off!) and offered me $175 more than other previous gold buyers! I got back $823 in cash within minutes of giving me a price quote. US GOLD BUYERS ARE THE BEST! SERIOUSLY!!

DO NOT SEND USGB ANYTHING THAT IS NOT SCRAP. I sent scrap gold and two vintage watches to US Gold Buyers on May 1, 2009. They were prompt in giving me pricing and payment for the gold. However, I did not accept the prices on the watches, so asked that they be returned. The vintage watches were returned to me taken apart, with pieces missing — and I did have to pay for the return shipping. When I contacted them about this situation, they claimed their records showed they did not dis-assemble the watches, so there was nothing they would do to remedy the situation. I as able to re-assemble one watch, but the other, which is worth several thousand dollars, is now missing a part. Even though they encourage people to send in jewelry that is not scrap, I would encourage people to ONLY send them scrap that cannot be damaged.

EDITOR’S NOTE: Have you filed a complaint with the BBB? Most companies have better customer support when they’re afraid you’ll turn them over to the BBB. No company wants to risk losing Accreditation.